Scope and contact
This policy explains how information is handled when you use the Pavlav website and application. It covers account and pet profiles, social features, communication, purchases and the privacy controls available to you.
For privacy questions, access or deletion requests and concerns about personal information, contact info@pavlav.com. Provide enough information to identify the relevant account, but do not send your password, verification codes or full payment card details.
Account and profile information
Depending on your registration method and profile choices, you provide an email address or phone number, login credentials, a name, username, profile image and profile description. Professional profiles may also include business details, contact information, service descriptions and documents you submit.
Pet profiles may contain the animal’s name, species, breed, age, photos, care details, vaccination records, checkups, documents and reminders. These details may also identify you when linked to your account or contact information. Avoid adding unrelated personal information to pet records.
Content and communications
Information you submit can include posts, photos, videos, stories, Reels, comments, messages, audio, live-stream content, listings and support or abuse reports. The people who can view content depend on the feature and the sharing or privacy choices you make.
Public content can be seen and copied by other people. Messages and calls involve the recipients you choose, while live streams may reach their audience. Do not share another person’s private information without a valid reason and the necessary permission.
Device permissions and location
Camera, photo library and microphone permissions support taking or selecting media, voice messages, calls and live streams. Location access supports nearby discovery and location-based features when you allow it. Notifications use device delivery tokens to deliver the alerts you enable.
You can change these permissions in your device settings and manage available visibility controls in the application. Refusing or withdrawing a permission may prevent the related feature from working. Permission to use a feature is not blanket permission to use your information for unrelated purposes.
Device, usage and purchase records
The service uses account and device identifiers, platform and app version information, notification tokens, interaction records and technical request information to provide sessions, deliver content and operate features. Likes, follows, views and reports can be linked to the account performing the action.
For in-app coin purchases, Pavlav receives the product identifier, transaction identifier, verification token and purchase or balance information needed to validate the transaction and credit coins. For App Store purchases, Apple handles the payment card information through its own payment service.
Why information is used
Information is used to create and manage accounts, display pet profiles and content, enable discovery and communication, deliver notifications, record care information, process digital purchases and respond to support or safety reports. The information required depends on the feature you choose to use.
Where a legal basis is required, processing must be supported by the applicable basis, such as providing the requested service, complying with a legal obligation, a legitimate interest that does not override your rights, or consent where required. A device permission does not replace a separate consent required by law.
Service providers and other recipients
The application integrates Google Firebase for notification delivery and remote configuration, Agora for real-time communication, and mapping or place-search services, including OpenStreetMap Nominatim. These services receive information needed for the feature, such as delivery identifiers, communication traffic or the location search you submit.
Apple or Google handles transactions made through its store. Other users receive information you share with them through the service. Information may also need to be disclosed where required by law or necessary to address fraud, safety concerns or legal claims. External websites and stores apply their own privacy policies.
Website preferences and local storage
The website language selector opens the corresponding page in your chosen language and does not save that choice in cookies or local storage. The current website does not integrate advertising or analytics cookies. This statement concerns the website, not every feature of the mobile application. Language flags on the website load from FlagCDN; this request sends your IP address and technical connection information to the provider.
The mobile application uses on-device storage and caches for sessions, preferences and content needed by its features. Clearing a cache or uninstalling the application does not itself request deletion of the server account. Available cache controls can be found in the application’s preferences.
Your privacy choices
Available settings let you manage profile privacy, activity status, email visibility, location visibility and notification preferences. You may edit profile information and use content controls, reporting and blocking features. Changes affect the corresponding feature and may not remove copies previously made by others.
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. Where processing depends on consent, you may withdraw it without changing the lawfulness of earlier processing. Send requests to info@pavlav.com; identity verification may be needed to protect the account.
Account deletion requests
To initiate deletion, open Settings, User Information and Delete Account in the application and complete the confirmation steps. Temporary deactivation is different from deletion. Contact info@pavlav.com if you cannot complete the process or need information about your request.
Your request concerns the account and associated personal information. Applicable legal obligations may limit the removal of certain records. Uninstalling the app, clearing local data or disabling notifications is not the same as submitting an account deletion request. Apple purchase and refund requests are handled separately by Apple.
Security and sensitive information
Use a strong password, protect verification codes and keep your device secure. No online service or transmission can be guaranteed completely secure. If you suspect an account or privacy incident, contact info@pavlav.com with the information needed to investigate it.
Do not upload unnecessary identity documents, payment details or sensitive personal information in public posts or pet records. If you believe a child’s information or another person’s private information has been shared inappropriately, report it through the application or the contact address above.
Policy updates and further information
The date at the top identifies this policy version. Changes to application features or information handling may require an updated policy. The current policy remains accessible from the website and application links.
The Terms of Use explain the rules for content, accounts and purchases. For clarification about this policy or to raise a privacy concern, contact info@pavlav.com. Where applicable, you may also raise a concern with the competent data protection authority.