Using Pavlav
Pavlav brings together pet profiles, posts, stories, Reels, messaging, live streams and pet-related services. These terms apply to the website and to the features you use in the application. The Privacy Policy explains the handling of personal information separately.
Use the service only when you can enter into a valid agreement under the laws that apply to you. You are responsible for the accuracy of information you provide and for obtaining any permission needed to share someone else’s information or content.
Your account and security
Keep your email address or phone number and account information up to date. Protect your password and verification codes. Do not impersonate another person, use an account without permission or give misleading information about a professional service.
If you suspect unauthorized access, change your password and contact info@pavlav.com. Available privacy settings let you manage profile visibility, activity status, email visibility and location visibility. Check these settings before sharing information.
Community rules and animal welfare
Do not upload or distribute sexual exploitation material, pornography, threats, harassment, hate speech, fraud, spam, unlawful goods or content that violates another person’s privacy or intellectual property. Animal cruelty, abuse and content encouraging harm to people or animals are prohibited.
Do not use posts, Reels, messages, live streams or listings to evade these rules. Unauthorized access, malware, disruptive automation, purchase manipulation and attempts to bypass security or moderation controls are also prohibited.
Reporting, blocking and moderation
Use the in-app reporting tools to flag content or accounts, and the blocking tools to restrict unwanted interactions. You can also send the relevant account name, content link and a description of the concern to info@pavlav.com. Do not include your password or unnecessary sensitive information.
Pavlav may review reports and relevant content, restrict visibility, remove content or suspend accounts where necessary to address a breach of these terms, safety concerns or legal obligations. Contact info@pavlav.com if you believe an action was taken in error. Emergency situations should be reported to the appropriate emergency services.
Your content and permissions
You retain the rights you hold in your photos, videos, text and other content. By submitting content, you grant Pavlav the non-exclusive permission needed to host, process, reproduce and display it for operating the features and sharing choices you use. This does not transfer ownership of your content.
Only share content you have the right to use. Publicly shared material may be viewed or copied by others; changing visibility or deleting a post cannot recall copies already made outside the service. Use the available content controls and account deletion process when you want to stop sharing.
App Store license and platform terms (EULA)
For the iOS application, Apple’s Standard End User License Agreement applies unless a separate custom license is supplied through the App Store. These service terms supplement that license and do not replace Apple’s usage rules or mandatory consumer rights.
Pavlav is responsible for its service and support; Apple is not the provider of the social platform and does not provide support for Pavlav content or accounts. Downloads, payments and other platform services are also subject to the terms of the store through which you obtain them.
Coin purchases and digital gifts
Where available, coin packs are consumable digital purchases used for eligible in-app features, including gifts. Review the displayed pack size, price, currency and purchase confirmation before paying. Buying a coin pack is a one-time purchase and does not itself start an automatically renewing subscription.
For App Store purchases, Apple processes the payment and Pavlav verifies the transaction to credit the appropriate account. Coins are not a bank balance or legal tender. Any separately offered creator payment arrangement requires its own terms; sending a gift does not by itself promise a cash payment to its recipient.
Purchase problems and refunds
If a completed purchase has not reached your balance, contact info@pavlav.com with the store transaction reference and a description of the issue. Do not send full card details. Reinstalling the app does not itself create a right to receive previously consumed coins again.
App Store refund requests can be made through Apple’s Report a Problem service and are handled under the applicable store rules and consumer law. Nothing in these terms excludes a mandatory refund or other statutory remedy. Deleting the app or a Pavlav account does not itself submit a store refund request.
Pet care, listings and third parties
Pet health records and reminders help organize information; they do not provide a veterinary diagnosis or emergency service. Consult a qualified veterinarian for medical decisions about an animal. You remain responsible for the information you enter and for checking its accuracy.
Listings, transport requests, professional profiles and other user submissions may be supplied by third parties. Verify the provider, service conditions, safety arrangements and relevant permissions before making an arrangement. A listing or profile is not a guarantee by Pavlav of availability, qualifications or a particular result.
Account closure and deletion
You can initiate account deletion in the application through Settings, User Information and Delete Account, then complete the confirmation steps. Temporary deactivation is a separate option and is not the same as deletion. If you cannot access the account or encounter an error, contact info@pavlav.com.
A deletion request concerns the account and associated personal information, subject to applicable legal requirements. Check any outstanding purchases or separate store subscriptions before closing the account. Store billing and refund procedures are managed separately from the account deletion request.
Service changes and responsibility
Features may change or become temporarily unavailable for maintenance, security or technical reasons. Pavlav does not promise uninterrupted access, the accuracy of third-party submissions or the success of an arrangement between users.
Nothing in these terms removes rights or remedies that cannot be excluded under applicable law. Any limitation of responsibility applies only to the extent permitted by that law and does not exclude liability where doing so is prohibited.
Contact and changes to these terms
For questions about the service, these terms, content complaints or account access, contact info@pavlav.com. Describe the issue and provide only the information reasonably needed to identify the account or transaction.
The date at the top identifies the current version of these terms. Material changes affecting your use of the service will be made available through the website or application. The Privacy Policy remains available from the footer and explains information handling and privacy requests.